Tutortech Safeguarding Policy

Updated July 2024

This Safeguarding Policy ("Policy") outlines TutorTech's commitment to protecting the safety and well-being of children using our Services (website, learning platform, mobile apps, etc.). This Policy aligns with our Terms of Service ("TOS") and other relevant policies, including the Data Privacy Policy and User Code of Conduct. By using our Services, you agree to abide by the terms of this Policy.

1. Our Commitment

TutorTech prioritises creating a safe and secure environment for all users, especially children. We take all reasonable precautions to protect children from harm and promote their online safety.

2. Reporting Concerns

We encourage everyone using our Services to report any concerns about a child's safety immediately. This includes:

• Suspected abuse or neglect of a child
• Inappropriate communication or behaviour towards a child
• Content that exploits, abuses, or endangers children

How to Report:

• Email: Report your concern directly to our Safeguarding Officer at safeguarding@tutortech.co.uk
• Contact Form: Use the designated safeguarding reporting form on our website.
• Phone: In urgent cases, you can contact us by phone at +44 (0)7518 536345 (available during business hours).

3. Our Responsibilities

When a safeguarding concern is reported, we will take the following steps:

• Investigate the report thoroughly in accordance with relevant laws and regulations.
• Take appropriate action, which may include:
• Contacting the relevant authorities (e.g., child protection services).
• Disabling the account of the suspected abuser.
• Providing support and resources to the child and their family (if applicable).

4. Working Together

We believe in a collaborative approach to safeguarding children. We work with various organisations, including child protection agencies, to ensure the safety of children online.

5. Parent/Guardian Responsibilities

Parents and guardians who allow their children to use our Services are responsible for:

• Supervising their child's online activity.
• Educating their child about online safety practices.
• Discussing appropriate online behaviour with their child.

6. Tutor Responsibilities

Tutors using our platform have an additional responsibility to:

• Be aware of the signs of child abuse and neglect.
• Report any suspected child abuse or neglect immediately.
• Maintain a professional and appropriate manner when interacting with children.
• Avoid any behaviour that could be construed as grooming or exploitation.

7. User Code of Conduct and Data Privacy

This Safeguarding Policy works in conjunction with our User Code of Conduct and Data Privacy Policy.

• The User Code of Conduct outlines expected user behaviour, including respectful interactions and content restrictions (especially regarding children).
• The Data Privacy Policy details how we collect, use, and protect user information, including how we safeguard children's data privacy.

8. Continuous Improvement

We are committed to continuously improving our safeguarding measures. We will regularly review and update this Policy to reflect changes in the online environment and best practices in child protection.

9. Reporting to Authorities

We will report suspected child abuse or neglect to the relevant authorities, as required by law.

10. Conclusion

By working together, we can create a safe and secure learning environment for all children on Tutortech. If you have any questions about this Policy, please do not hesitate to contact us.