Tutortech Data Privacy Policy
Updated: December 2025
Version: v2.1
This Data Privacy Policy ("Policy") explains how Tutortech Ltd. ("Tutortech", "we", or "us") collects, uses, and discloses information (including personal data) about you when you use our website, learning platform, mobile apps, and other services (collectively, the "Services").
Tutortech operates a technology marketplace that enables independent Tutors to offer tutoring services directly to Customers. This Policy explains how personal data is processed in connection with the operation of the Tutortech platform.
This Policy should be read together with our Terms of Service ("TOS"). By using our Services, you agree to the practices described in this Policy.
Tutortech is committed to protecting your privacy and upholding the highest standards of data security. Tutortech is committed to upholding the principles outlined in the General Data Protection Regulation (GDPR) and strives to comply with all applicable data privacy regulations.
1. Information We Collect
We collect information about you in several ways when you use our Services:
Information you provide
This includes information you give us when you:
- Create an account
- Enrol in a course or book tutoring services
- Request information or contact customer support
- Participate in platform features
Examples include your name, email address, phone number, location, and account details.
For Tutors, this may also include:
- Qualifications and verification information
- Business and service-related information such as service descriptions, pricing, availability, and public profile information
- Payment-related information required to facilitate payouts via Stripe Connect (processed by Stripe)
Lesson recordings (one-on-one and multi-student) may capture voice and image, but only with consent, as described in the Terms of Service.
Information collected automatically
We automatically collect certain technical and usage information when you use our Services, including:
- Device type and operating system
- IP address
- Browser type
- Pages visited and interactions on the platform
We also use cookies and similar technologies to collect information about how users interact with our Services. Further details are set out in our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To operate and maintain the Tutortech platform
- To connect Students with Tutors and facilitate online learning
- To operate a tutoring marketplace, including displaying Tutor profiles and services
- To manage accounts, bookings, subscriptions, and payments
- To facilitate payments and payouts via Stripe Connect and comply with financial and regulatory obligations
- To personalise user experience and recommend relevant Tutors or services
- To communicate with users regarding accounts, services, updates, and support requests
- To manage referral and affiliate relationships
- To analyse usage and improve platform performance and user experience
- To measure marketing effectiveness using tools such as Google Analytics, Microsoft Clarity, and Google Ads, where permitted by law
- To comply with legal and regulatory requirements
- To enforce our Terms of Service and platform policies
3. Sharing Your Information
We may share your information with third-party service providers who help us operate and improve our Services. These service providers are obligated to protect your information and use it only for the purposes we specify.
We may also share your information with third parties in the following circumstances:
- With your consent: We may share your information with third parties when you give us your explicit consent to do so.
- For legal reasons: We may share your information if we are required to do so by law or in response to a legal process.
- In the event of a business transfer: We may share your information if we are involved in a merger, acquisition, or other business transaction.
Stripe Connect
We share personal data with Stripe for payment processing and the payout of tutoring fees to Tutors. Stripe acts as an independent data controller for payment data. Stripe’s privacy practices are governed by its own privacy policy.
Analytics, Advertising, and Payment Providers
We share limited personal and usage data with trusted third-party providers, including Google, Microsoft, and Stripe, for analytics, advertising measurement, payment processing, fraud prevention, and platform operation. These providers process data in accordance with their own privacy policies.
4. Your Choices
You have choices regarding your information:
- Accessing and Updating Your Information: You can access and update your account information at any time by logging into your account and visiting your profile settings.
- Marketing Communications: You can choose not to receive marketing communications from us by following the unsubscribe instructions in those communications or by contacting us at customer.service@tutortech.co.uk.
- Cookies: You can control how cookies are used on your device by adjusting your browser settings.
5. Data Retention
We will retain your information for as long as necessary to fulfil the purposes described in this Policy unless a longer retention period is required or permitted by law.
6. Security
We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no Internet transmission or electronic storage is completely secure.
7. Children's Privacy
Our Services are not intended for children under the age of 7. We collect the minimum personal information from children under 18 to provide tutoring services within the Learner Management Platform (name and curriculum year group). We do not knowingly collect additional personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at legal@tutortech.co.uk.
8. Your Right to Access Your Data (Subject Access Request)
The General Data Protection Regulation (GDPR) grants you the right to access your personal data that we hold. This is known as a Subject Access Request (SAR).
How to Submit a Subject Access Request
To submit a Subject Access Request, please follow these steps:
- Contact Us: Submit your request in writing to our Data Protection Officer at:
- Email: privacy@tutortech.co.uk
- Verification: To protect your privacy and security, we will take steps to verify your identity before processing your request. This may involve requesting additional information, such as a copy of your government-issued ID.
- Responding to Your Request: We aim to respond to your request within one month of receipt. However, this timeframe may be extended by an additional two months if the request is complex or we receive a high volume of requests. We will notify you if an extension is necessary.
- Providing Your Information: If your request is valid, we will provide you with a copy of your personal data in a commonly used electronic format (e.g., PDF).
- Fees: In most cases, we will not charge you a fee to process your request. However, we may charge a reasonable fee if your request is manifestly unfounded, excessive, or repetitive. We will inform you of any potential fees before processing your request.
Additional Information:
- You can find more information about your data protection rights under the GDPR on the website of the Information Commissioner's Office (ICO) at https://ico.org.uk/.
9. Data Controller roles
Tutors act as independent data controllers in relation to the tutoring services they provide. Tutortech acts as a platform operator and data processor where applicable, and as a data controller for its own platform operations.
10. International Transfers
Your information may be transferred to and processed in countries outside your own, where data protection laws may be different from those in your country. We will take steps to ensure that your information is treated securely and in accordance with this Policy.
11. Changes to this Policy
We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on our website and the Services.
12. Contact Us
If you have any questions about this Policy, please get in touch with us at:
- Email: legal@tutortech.co.uk
13. Alignments with TOS
This Data Privacy Policy aligns with the Tutortech TOS in the following ways:
Transparency: Both documents use clear and concise language to explain how user information is handled.
Consent: Both acknowledge the need for user consent for specific actions, like recording lessons (TOS 3.8) and sharing data with third parties (Policy 3.1).
Account Management: Both documents recognise users' ability to manage their account information (TOS 8.2 and Policy 4.1).
Compliance: Both emphasise adherence to relevant laws and regulations (TOS 18 and Policy 8).