Tutortech Data Privacy Policy
Updated: March 2024
This Data Privacy Policy ("Policy") explains how Tutortech Ltd. ("Tutortech", "we", or "us") collects, uses, and discloses information (including personal data) about you when you use our website, learning platform, mobile apps, and other services (collectively, the "Services").
This Policy should be read together with our Terms of Service ("TOS"). By using our Services, you agree to the practices described in this Policy.
Tutortech is committed to protecting your privacy and upholding the highest standards of data security. Tutortech is committed to upholding the principles outlined in the General Data Protection Regulation (GDPR) and strives to comply with all applicable data privacy regulations.
1. Information We Collect
We collect information about you in several ways when you use our Services:
- Information you provide:
- This includes information you give us when you create an account, enroll in a course, request information, contact customer service, or participate in other features of our Services. Examples include your name, email address, phone number, location, qualifications and date of birth (for Tutors), and payment information.
- Lesson recordings (one-on-one and multi-student) may also capture your voice and image, but only with your consent (explained in Section 3.8 of the TOS).
- Information collected automatically:
- We collect certain information automatically when you use our Services. This includes your device type, operating system, IP address, browsing history on our platform, and search history.
- We may also use cookies and other tracking technologies to collect information about your activity on our Services.
2. How We Use Your Information
We use the information we collect about you for the following purposes:
- To provide and improve our Services, including connecting Students with Tutors and facilitating online learning.
- To personalise your experience on our platform, such as recommending courses or Tutors.
- To manage referral links from Affiliates to Customers.
- To send you administrative information, including information about your account, changes to our Services, and promotional offers.
- To respond to your inquiries and requests for support.
- To comply with legal and regulatory requirements.
- To enforce our Terms of Service.
- To improve our marketing and advertising efforts.
3. Sharing Your Information
We may share your information with third-party service providers who help us operate and improve our Services. These service providers are obligated to protect your information and use it only for the purposes we specify.
We may also share your information with third parties in the following circumstances:
- With your consent: We may share your information with third parties when you give us your explicit consent to do so.
- For legal reasons: We may share your information if we are required to do so by law or in response to a legal process.
- In the event of a business transfer: We may share your information if we are involved in a merger, acquisition, or other business transaction.
4. Your Choices
You have choices regarding your information:
- Accessing and Updating Your Information: You can access and update your account information at any time by logging into your account and visiting your profile settings.
- Marketing Communications: You can choose not to receive marketing communications from us by following the unsubscribe instructions in those communications or by contacting us at customer.service@tutortech.co.uk.
- Cookies: You can control how cookies are used on your device by adjusting your browser settings.
5. Data Retention
We will retain your information for as long as necessary to fulfil the purposes described in this Policy unless a longer retention period is required or permitted by law.
6. Security
We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no Internet transmission or electronic storage is completely secure.
7. Children's Privacy
Our Services are not intended for children under the age of 7. We collect the minimum personal information from children under 18 to provide tutoring services within the Learner Management Platform (name and curriculum year group). We do not knowingly collect additional personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at legal@tutortech.co.uk.
8. Your Right to Access Your Data (Subject Access Request)
The General Data Protection Regulation (GDPR) grants you the right to access your personal data that we hold. This is known as a Subject Access Request (SAR).
How to Submit a Subject Access Request
To submit a Subject Access Request, please follow these steps:
- Contact Us: Submit your request in writing to our Data Protection Officer at:
- Email: privacy@tutortech.co.uk
- Address: 85 Great Portland Street, First Floor, London W1W 7LT
- Verification: To protect your privacy and security, we will take steps to verify your identity before processing your request. This may involve requesting additional information, such as a copy of your government-issued ID.
- Responding to Your Request: We aim to respond to your request within one month of receipt. However, this timeframe may be extended by an additional two months if the request is complex or we receive a high volume of requests. We will notify you if an extension is necessary.
- Providing Your Information: If your request is valid, we will provide you with a copy of your personal data in a commonly used electronic format (e.g., PDF).
- Fees: In most cases, we will not charge you a fee to process your request. However, we may charge a reasonable fee if your request is manifestly unfounded, excessive, or repetitive. We will inform you of any potential fees before processing your request.
Additional Information:
- You can find more information about your data protection rights under the GDPR on the website of the Information Commissioner's Office (ICO) at https://ico.org.uk/.
9. International Transfers
Your information may be transferred to and processed in countries outside your own, where data protection laws may be different from those in your country. We will take steps to ensure that your information is treated securely and in accordance with this Policy.
10. Changes to this Policy
We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on our website and the Services.
11. Contact Us
If you have any questions about this Policy, please get in touch with us at:
- Email: legal@tutortech.co.uk
- Address: 85 Great Portland Street, First Floor, London W1W 7LT
12. Alignments with TOS
This Data Privacy Policy aligns with the Tutortech TOS in the following ways:
Transparency: Both documents use clear and concise language to explain how user information is handled.
Consent: Both acknowledge the need for user consent for specific actions, like recording lessons (TOS 3.8) and sharing data with third parties (Policy 3.1).
Account Management: Both documents recognise users' ability to manage their account information (TOS 8.2 and Policy 4.1).
Compliance: Both emphasise adherence to relevant laws and regulations (TOS 18 and Policy 8).