Tutortech

TutorTech Terms of Service

Updated: 2nd May 2026

Version: v2.2

Important information about using our services

Please take the time to read these Terms of Service ("Terms") carefully before using the Tutortech website, learning platform, and other services we offer (together, the "Services").

By using our Services, you agree to these Terms, including the dispute resolution process described below.

Who we are:

Tutortech Ltd. ("Tutortech", "we", or "us") is a private company registered in England and Wales under the Companies Act 2006.

What this means for you:

If you don't agree to these Terms in their entirety, you can't use our Services.

1. General Information

1.1 About these Terms

This section explains the rules for using our website (including https://www.tutortech.co.uk), The Toddle Learner Management Platform, mobile apps, and other services (together, the "Tutortech Platform").

By using our Services, you agree to these Terms. This includes our other policies, like our Data Privacy Policy and Refund and Payment Policy, which you can find in our Policy Centre. Users must be 18 or older to agree to the Terms.

1.2 Who can use our Services

There are different ways to use the Tutortech Platform:

  • Students: You can use our platform to take online classes and tutoring lessons.
  • Customers: You can find tutors and manage your child's access to learning tools on our platform.
  • Tutors: You can provide online tutoring lessons through our platform.
  • Affiliates: You can help people find tutors and achieve their learning goals on our platform.
  • Visitors: You can browse our website, including the Tutortech Blog.
  • Marketplace Buyers: Customers and approved Tutors may purchase digital educational content through the TutorTech Marketplace, subject to account type, access permissions and content availability.
  • Marketplace Sellers: Only approved Tutors who have completed Tutor onboarding, accepted the Tutor Agreement, connected a valid Stripe Connect account, and accepted the Marketplace Terms may create, upload, list and sell digital educational content through the TutorTech Marketplace.

TutorTech may provide private microsite access routes or organisation-referenced pages for schools, sports academies, SEND providers or similar organisations. These are designed to help Students and Parents/Guardians find relevant TutorTech classes, tutoring services, learning support or educational content. Unless expressly agreed otherwise in writing, these arrangements do not create a legal partnership, commercial partnership, joint venture, agency relationship, franchise, endorsement, sponsorship or revenue-sharing arrangement between TutorTech and the relevant organisation.

What we offer:

The Tutortech Platform connects Students with Tutors for online lessons. We also provide tools for Customers to manage their accounts and payments.

Tutors must complete a verification process before they can provide tutoring services to students on the Tutortech Platform.

Types of Tutoring Services on Tutortech

Tutortech provides access to different types of tutoring services through its platform:

a) One-to-One Private Tuition Services (Independent Tutors)

One-to-one private tuition services are provided by independent Tutors who use the Tutortech platform to offer their services directly to Customers.

In these cases:

  • The Tutor is the supplier of the tutoring services.
  • Tutors set their own prices, availability, and service details.
  • Tutoring fees are charged by the Tutor and paid directly to the Tutor via the platform.
  • Tutortech charges a separate platform service fee for providing marketplace, administrative, and payment facilitation services.
  • VAT is not charged on Tutor fees unless the Tutor is legally required to do so.
  • VAT may be applied to Tutortech’s platform service fee, where applicable.

Tutortech does not provide the tutoring services and is not a party to the tutoring contract between the Tutor and the Customer.

b) Classes (Tutortech provided Services)

Certain group classes (“Classes”) are provided by Tutortech using independent tutoring contractors.

In these cases:

  • Tutortech is the supplier of the Classes to Customers.
  • Tutortech sets pricing, schedules, and service terms.
  • VAT is charged by Tutortech where applicable.
  • Tutors delivering Classes act as independent contractors engaged by Tutortech.

The TutorTech Platform may also include a digital educational content marketplace (“Marketplace”). The Marketplace enables approved Tutors to create, upload, list and sell educational resources to eligible users, including Customers and other Tutors.

Unless explicitly stated otherwise, Tutor-created Marketplace content is created and supplied by the Tutor seller, not by TutorTech. TutorTech provides the platform, hosting, payment facilitation, marketplace tools, administrative support, moderation tools and access controls.

Important things to note:

  • We don't directly provide tutoring services. Tutors set their own course content for each lesson, following the appropriate curriculum framework.
  • To use our services, you will need your own internet connection and device.
  • We may change or suspend our services at any time.
  • Our platform may be unavailable sometimes due to maintenance or technical issues.
  • We may offer third-party services or our own new features in the future.

1.3 Keeping these Terms Up-to-Date

We may change these Terms from time to time. We'll let you know by posting the updated version on our website and the Tutortech Platform. If we make significant changes, we'll also notify you by email.

You can always check this page for the latest version.

If you don't agree to the changes, you can stop using our Services and close your account.

By continuing to use our Services after the Terms are updated, you agree to the new terms.

2. Your Obligations

This section covers what's expected of you when using our Services.

2.1 Who can use our Services

  • You must be 18 or older to use our Services on your own.
  • The minimum age limit for independent user accounts (Customer, Affiliate, Tutor) is 18 years old.
  • Users under 18 but at least 7 years old can use our Services with a parent or guardian's permission. The parent or guardian is responsible for their child's activity on the platform.
  • In accordance with UK guidance, children under 13 using our services must be supervised by a parent or guardian.
  • When a parent or guardian purchases a course or events (classes) within a course for a student under 18 years old, they are providing permission to create a Student account within the Toddle Learner Management System. The parent or guardian may view the Student’s progress via a Family Invite Code to the Learner Management System.
  • The parent or guardian is responsible for invitations and management of persons who have access to view the Student’s progress via the Family Invite Code.
  • We don't allow anyone under 7 to use our Services.

2.2 Verification for Tutors

  • To become a Tutor on our platform, you may need to provide:
    • Government ID (like a passport or driver's license)
    • Proof of your education (diplomas or certificates)
  • We'll use this information to verify your identity and qualifications.
  • We may also use third-party services to check your background, like a DBS (Disclosure and Barring Service) check (applicable regions only).
  • For Tutors in the UK: A DBS check is mandatory to verify your identity and suitability to work with children.
  • Important: We can't guarantee that every user is who they say they are. Always be cautious and use common sense when interacting with others online, just like you would in person. We are not responsible for any user's behaviour.

2.3 Background Checks

  • We may use third-party services to run background checks on users, including Tutors and Affiliates.
  • This may involve criminal background checks, sex offender registry checks, and more.
  • We rely on the information provided by these services, but we don't verify it ourselves.
  • You agree that we can use this information to decide whether to suspend or terminate your account.
  • If a background check report has any errors, you should contact the third-party service directly.

2.4 Privacy

  • You can browse our website without providing any personal information.
  • If you use certain features, we may ask you for your personal data.
  • To learn how we handle your information, please read our Data Privacy Policy.

2.5 Payments

  • We use secure third-party payment processors to handle payments on our platform.
  • These include Stripe, Revolut, and Natwest Bank.
  • Other third-party processors may be used as required.
  • This allows us to:
    • Collect payments from Customers.
    • Pay Tutors for their services.
    • Pay Affiliates for their referrals.
  • Depending on the type of service booked, payments may relate to tutoring services provided by independent Tutors or to Classes provided by Tutortech, together with any applicable platform service fees.
  • For more details on payments and refunds, please see our Payment and Cancellation Policy.
  • Our Data Privacy Policy explains how we protect your payment information.

Payments processed through the TutorTech Platform may relate to:

·       one-to-one tutoring services provided by independent Tutors;

·       Classes provided by TutorTech using independent tutoring contractors;

·       Marketplace digital content created and sold by approved Tutors;

·       platform service fees;

·       subscriptions;

·       referral or affiliate arrangements; and

·       any other charges displayed before purchase.

Where Marketplace content is sold by a Tutor, the Tutor is the seller of that content unless TutorTech expressly states otherwise. TutorTech may deduct a platform service fee and any applicable charges before funds are paid to the Tutor through Stripe Connect.

2.6 Refunds

  • We want to be clear about how refunds work for Students, Tutors, and Affiliates.
  • Please see our Payment and Cancellation Policy for details on refund conditions.
  • Ultimately, any refund decisions are at our discretion and within the limits of the law.

3. Your Rights and Limits

This section explains what you can and can't do while using our Services.

3.1 Account Access

  • Customers and Students: You can use our platform to find tutors and manage your learning experience.
  • Tutors: You can use our platform to provide tutoring services and connect with Students.
  • Affiliates: You can use our platform to find Students who need tutoring and earn referral bonuses.
  • General Rules:
    • You can't access our platform using automated methods (like bots).
    • You can't share your account credentials with anyone else.
    • We may limit your access to the platform if necessary.

Marketplace access may vary by account type.

Customers may purchase Marketplace content for personal educational use or for use by Students under their responsibility.

Approved Tutors may purchase Marketplace content for permitted tutoring preparation or educational use. Approved Tutors may also sell Marketplace content only where TutorTech has enabled seller access for that Tutor account.

TutorTech may restrict, suspend or remove Marketplace buying or selling access where required for legal, safeguarding, intellectual property, payment, platform, quality or reputational reasons.

3.2 Your Account

  • Creating an Account: You can create a free account to use most features.
  • Account Security: You're responsible for keeping your account credentials safe.
  • Account Activity: You're responsible for all activity that happens under your account.
  • Using the Website Without an Account: You can browse our website without creating an account.
  • Limits on Accounts:
    • You can only create one of each account type (Customer, Student, Tutor, Affiliate).
    • You can't share your account credentials with anyone else.
    • You can't transfer your account to someone else.

3.3 Our Role in Interactions

  • We generally don't get involved in direct interactions between Students and Tutors.
  • Exceptions include:
    • Ensuring that everyone abides by these terms.
    • Improving our Services.
    • Handling refunds (as outlined in our Refund and Payment Policy).
  • Whilst we are not responsible for the services provided by Tutors, reviews left by Students, or actions of any user, we will provide administrative oversight to ensure standards are maintained and issue resolution is completed efficiently.
  • Tutortech is not responsible for the success of learning outcomes.

3.4 Representations and Warranties

For Tutors:

You agree to:

  • Provide tutoring services according to our Terms and other policies.
  • Follow all laws and regulations that apply to your tutoring services.
  • Be responsible for any violations of those laws or regulations.
  • Provide tutoring services with skill and care.
  • Have any necessary registrations or licenses to tutor.
  • Not tutor Students of Tutortech Customers outside our platform or take payments directly from them.
  • Allow us to advertise your tutoring services without extra charge.
  • We may edit your introduction video to improve quality or add our logo.
  • We may share your introduction video and profile picture for marketing purposes on social media and other channels. You can request to remove them by contacting support@tutortech.co.uk.

Where you create, upload, list or sell Marketplace content, you also agree that:

·       you are the creator of the content or have all necessary rights, permissions and licences to sell or distribute it;

·       the content does not infringe copyright, trade marks, design rights, database rights, moral rights or any other third-party rights;

·       the content is accurate, age-appropriate, lawful and not misleading;

·       the content does not contain unsafe, harmful, discriminatory, offensive, exploitative or inappropriate material;

·       the content complies with the Marketplace Terms, Copyright / IP Policy, Safeguarding Policy and User Code of Conduct;

·       any AI-assisted or AI-generated content is checked for accuracy, suitability and originality and disclosed where required by TutorTech;

·       you are responsible for your own tax, VAT and accounting obligations arising from Marketplace sales.

For Parents and Students:

  • You agree to:
    • Honour your commitments to Tutors made through our platform.
    • Not to engage Tutortech Tutors directly outside of the Tutortech platform and payments process.
    • Interact with Tutors in good faith.

3.5 Tutor Introduction Videos and Profile Photos

  • You grant us permission to use your introduction video, name, and profile photo for marketing purposes.
  • This may include social media, video hosting sites, and other channels.
  • You can request to remove your video from social media by contacting support@tutortech.co.uk.

3.6 Tutor Rankings

  • We consider many factors when showing Students which Tutors are a good fit.
  • These factors include:
    • The subject the Student is looking for.
    • The Student's location and preferred language.
    • Tutor availability.
    • The Tutor's past performance in helping Students.
    • The Tutor's profile information (completeness, quality of video and photo).
    • How responsive the Tutor is to messages.
    • Student reviews and ratings.
    • The Student's learning history on our platform.

3.7 Reporting a Complaint

  • If you have a complaint about our Services, contact us at support@tutortech.co.uk with "Formal Complaint" in the subject line.
  • We will investigate your complaint and respond to you with our findings and a proposed solution.

3.8 Tutoring Session Recording

  • We may record tutoring sessions (one-on-one and multi-student) to ensure quality.
  • These recordings are not shared externally, used for individual targeting, or used for marketing.
  • By using our Services, you consent to these recordings.
  • You can opt out of one-on-one session recordings or request their removal by contacting support@tutortech.co.uk.
  • Multi-student class recordings benefit all students, and your attendance implies consent.

3.9 Referral Program

  • Affiliates can invite new users (referred customers) to our platform using a referral link.
  • Clicking this link may entitle the referred customer to a discount on their first purchase.
  • At times, we may enable Customers, Students and Tutors who refer others to earn discounts or referral bonuses.
  • The specific terms of the referral program, including discounts and bonuses, are subject to change at our discretion.

3.10 Limits

  • While using our Services, you agree to follow our User Code of Conduct.

3.11 TutorTech Marketplace

TutorTech may provide access to a Marketplace where approved Tutors can create, upload, list and sell digital educational content to eligible users.

Unless explicitly stated otherwise, Tutor-created Marketplace content is created and supplied by the Tutor seller, not by TutorTech. TutorTech provides the platform, hosting, payment facilitation, marketplace tools, administrative support and moderation functions.

Only approved Tutors who have completed onboarding, accepted the Tutor Agreement, connected a valid Stripe Connect account, and accepted the Marketplace Terms may sell Marketplace content.

Customers and approved Tutors may purchase Marketplace content depending on account type, access permissions and content availability.

Marketplace purchases are licensed, not sold outright. Buyers receive only the usage rights described in the Marketplace Terms, the Copyright / IP Policy, and any applicable Digital Content Licence terms.

TutorTech may review, remove, suspend, restrict or disable Marketplace content where required for legal, safeguarding, intellectual property, quality, payment, platform or reputational reasons.

TutorTech does not guarantee that Tutor-created Marketplace content will meet a particular learning outcome, school requirement, exam board specification, qualification requirement or educational need unless TutorTech expressly states otherwise.

4. Our Content

This section explains what you can do with content owned, created, licensed or provided by TutorTech, including text, images, videos, learning materials, website content, platform content, branding, software, design, layouts, documents, course materials and other materials made available by TutorTech (“TutorTech Content”).

TutorTech Content does not include original content created and uploaded by Tutors or other users, except where that content has been specifically created for TutorTech or transferred/licensed to TutorTech under a separate agreement.

What you can do

You may access and use TutorTech Content for your own personal, educational or platform-related use, as permitted by these Terms.

You may download, print or copy TutorTech Content only where this is made available through the platform and only for your own permitted use.

What you cannot do

Unless TutorTech gives you written permission, you must not:

  • share TutorTech Content with others outside the platform;
  • copy, reproduce or republish TutorTech Content for commercial use;
  • sell, resell, license or distribute TutorTech Content;
  • modify, adapt or create derivative works from TutorTech Content;
  • remove copyright notices, trade marks or other legal notices;
  • scrape, extract or use TutorTech Content to build competing products, services, databases, AI models or marketplaces;
  • use TutorTech Content in a way that is unlawful, misleading or damaging to TutorTech.

Ownership

TutorTech, or its licensors, owns all rights in TutorTech Content.

Using the TutorTech platform does not give you ownership of any TutorTech Content. You receive only the limited right to use TutorTech Content as allowed by these Terms.

Marketplace content

Tutor-created Marketplace content is not treated as TutorTech Content unless TutorTech expressly states otherwise.

Tutor-created Marketplace content is owned by the Tutor seller or relevant rights holder, subject to any third-party rights.

When you purchase or access Marketplace content, you receive a licence to use that content in accordance with the Marketplace Terms, Copyright / IP Policy and any licence terms displayed at purchase. Purchasing or accessing Marketplace content does not transfer ownership of that content to you.

Changes to TutorTech Content

TutorTech may change, update, remove or replace TutorTech Content at any time.

5. Your Content and Marketplace Content

This section explains what happens to content you upload, create, post, list, sell, submit or otherwise make available through the TutorTech platform (“User-Generated Content”).

User-Generated Content may include, for example:

  • Tutor profile content;
  • profile photos and introduction videos;
  • service descriptions;
  • availability information;
  • messages;
  • reviews and ratings;
  • comments;
  • uploaded documents;
  • lesson materials;
  • Marketplace listings;
  • Marketplace digital resources;
  • content previews;
  • images, videos, audio files or other uploaded materials.

Your responsibility

You are responsible for all User-Generated Content you upload, post, list, sell, submit or make available through TutorTech.

You must ensure that your User-Generated Content is accurate, lawful, appropriate and not misleading.

Where you upload, list or sell Marketplace content, you are responsible for ensuring that the content is suitable for the stated subject, age group, learning purpose and intended audience.

Ownership of your content

You retain ownership of original content you create and upload to TutorTech, subject to any third-party rights.

This means that, where you create original Marketplace content, you continue to own that content unless you have transferred ownership to someone else or created it under a separate agreement that says otherwise.

However, uploading, posting, listing or selling content through TutorTech gives TutorTech the rights needed to operate the platform and Marketplace, as described below.

Licence you grant to TutorTech

By uploading, posting, listing, selling or otherwise making User-Generated Content available through TutorTech, you grant TutorTech a non-exclusive, worldwide, royalty-free licence to use that content as needed to operate, provide, protect, promote and improve the TutorTech platform and Marketplace.

This licence includes the right for TutorTech to:

  • host, store and back up the content;
  • display the content on the platform;
  • reproduce the content for technical and operational purposes;
  • process the content for platform functionality, security, moderation, support and analytics;
  • create previews, thumbnails, summaries or listing information;
  • make Marketplace content available to buyers who purchase or access it;
  • promote Marketplace listings or Tutor profiles on the TutorTech platform and related channels;
  • investigate complaints, safeguarding concerns or intellectual property concerns;
  • remove, suspend, restrict or disable access to content where required;
  • retain records where needed for legal, accounting, tax, safeguarding, dispute resolution, audit or platform integrity purposes.

This licence does not transfer ownership of your original content to TutorTech.

Marketplace content and previous purchases

If you sell Marketplace content, buyers who have purchased or accessed that content may continue to have access to it in accordance with the applicable licence terms, even if you later remove the listing from sale or your Tutor account is suspended, restricted or terminated.

TutorTech may retain copies of Marketplace content where reasonably necessary to:

  • support previous purchases;
  • process refunds or disputes;
  • comply with legal obligations;
  • investigate complaints;
  • enforce policies;
  • maintain records;
  • protect platform integrity.

What is not allowed

You must not upload, post, list, sell or share User-Generated Content that:

  • infringes copyright, trade marks, design rights, database rights, moral rights or other third-party rights;
  • includes content copied from textbooks, paid resources, subscription platforms, exam papers, mark schemes or third-party materials without permission;
  • contains unlawful, harmful, unsafe, abusive, discriminatory, exploitative, offensive or inappropriate material;
  • is misleading, inaccurate or falsely described;
  • makes unsupported claims about learning outcomes, exam success, school alignment, SEND outcomes or qualification results;
  • includes personal data without a lawful basis;
  • includes confidential information belonging to a Student, Parent/Guardian, Tutor, school, sports academy, SEND provider, organisation or third party;
  • breaches safeguarding expectations;
  • breaches the Marketplace Terms, Copyright / IP Policy, User Code of Conduct or any other TutorTech policy;
  • contains AI-assisted or AI-generated material that is misleading, unsafe, infringing, unsuitable or not disclosed where disclosure is required.

TutorTech’s rights to review and remove content

TutorTech may review, edit, reject, remove, suspend, restrict or disable access to any User-Generated Content where it considers this necessary or appropriate.

This may include where content:

  • breaches these Terms or another TutorTech policy;
  • creates legal, safeguarding, intellectual property, quality, payment, platform or reputational risk;
  • is the subject of a complaint;
  • is suspected of infringing third-party rights;
  • is misleading, inaccurate or inappropriate;
  • may place a child or user at risk;
  • may interfere with platform operation or user trust.

TutorTech is not required to pre-screen all User-Generated Content and is not responsible for user content merely because it is made available through the platform.

Reporting copyright or IP concerns

If you believe that content on TutorTech infringes your copyright, trade mark or other intellectual property rights, please contact us at:

legal@tutortech.co.uk

You should also refer to our Copyright / IP Policy, which explains how TutorTech handles intellectual property complaints and takedown requests.

6. Links to Other Websites

Our platform may contain links to websites that we do not operate. These links are provided for your convenience only and do not imply endorsement by Tutortech.

What to know about these links:

  • We are not responsible for the content of any linked website.
  • Each website has its own terms of service and Data Privacy Policy.
  • Be cautious and use good judgment when visiting other websites.

7. No Endorsements from Us

  • References to other companies or their products on our platform don't mean we endorse them.
  • We don't guarantee the quality or service of any third-party product or service.
  • Be cautious and use good judgment when considering products or services from other companies.

8. Your Relationship with Tutortech

What Tutortech Does:

  • Tutortech connects Students with Tutors and provides a platform for tutoring sessions.
  • Tutortech is a technology provider, not a school or tutoring service provider itself.
  • Tutors and Affiliates are independent contractors, not Tutortech employees.

What this means for you:

  • You are responsible for any taxes or fees related to your use of the platform.
  • You are not eligible for any employee benefits from Tutortech.
  • Tutors set their own availability and methods for tutoring.
  • Students choose Tutors based on their profile and reviews.
  • Tutors can work for other companies besides Tutortech.

9. Transfer of Your Account

This section explains what you can and can't do with your Tutortech account.

  • You can't transfer your account to someone else.

We can assign our rights under these Terms to another company, but this won't affect your rights.

10. Your Feedback

We appreciate your feedback on how to improve our platform and services.

What happens when you give us feedback:

  • You are giving us permission to use your ideas to improve Tutortech.
  • We can use your feedback without giving you any compensation.
  • We can share your feedback with others, but we won't identify you by name.

11. Reviews and Ratings

  • Students can leave reviews about their Tutors.
  • Tutors will be rated based on the criteria we suggest.
  • We don't monitor or edit these reviews, but we encourage you to report any inappropriate content.
  • You are responsible for any reviews you post.

12. Staying Informed

How we contact you:

  • We may send emails, regular mail, or post notices on our platform.
  • By using our platform, you agree to receive electronic communications from us.

How you stay informed:

  • Keep your email address updated in your account settings.
  • Check our platform for announcements.

What happens if you don't respond to us:

  • If we notify you about a violation of our terms and you don't respond within 2 business days, we may suspend your account.

How to control our communications:

  • You can opt out of some emails by contacting us at support@tutortech.co.uk.
  • You can also change your notification preferences in your account settings.

How to contact us for legal matters:

  • For legal matters, please send written notices to 85 Great Portland Street, First Floor, London W1W 7LT.

13. Termination of Your Account

We can terminate your account for any reason, including:

  • Violating our Terms or User Code of Conduct
  • Inactivity (not logging in for 180 days)

If we terminate your account for violating our Terms, you won't receive a refund for any unused funds or lessons.

Tutors:

We can terminate your Tutor account immediately for serious violations or with 30 days' notice for any reason.

In all cases:

  • Even after termination, these Terms still apply to you.

14. Ownership of Work and Content

Ownership of TutorTech Content, User-Generated Content and Marketplace content is explained in Sections 4 and 5 of these Terms.

In summary:

  • TutorTech owns or licenses TutorTech Content, including platform content, branding, software, design, layouts and TutorTech-created materials.
  • Users retain ownership of original content they create and upload, subject to any third-party rights.
  • Tutor-created Marketplace content is owned by the Tutor seller or relevant rights holder, unless otherwise stated.
  • Uploading, listing or selling content through TutorTech gives TutorTech the licence needed to host, display, process, promote, deliver, moderate and operate that content through the platform.
  • Purchasing Marketplace content gives the buyer a limited licence to use the content; it does not transfer ownership.

Users must not copy, distribute, frame, scrape, republish or commercially exploit TutorTech Content or Marketplace content except as allowed by these Terms, the Marketplace Terms or applicable licence terms.

15. Copyright and Intellectual Property Complaints

TutorTech’s process for reporting copyright and intellectual property concerns is set out in our Copyright / IP Policy.

That policy applies to all content on the TutorTech platform, including Marketplace content, Tutor profiles, blogs, learning resources, images, videos, documents and other uploaded materials.

TutorTech respects the intellectual property rights of creators, educators, publishers, schools, exam boards, Tutors and other rights holders.

If you believe that content on TutorTech infringes your copyright, trade mark or other intellectual property rights, please follow the process set out in our Copyright / IP Policy.

TutorTech may remove, restrict or disable access to content where we believe it may infringe third-party rights or breach TutorTech policies. Repeat infringers may have their account restricted, suspended or terminated.

For copyright or intellectual property concerns, contact: legal@tutortech.co.uk

16. Confidential Information

What We Consider Confidential:

  • Information that is not publicly known, such as:
    • User data
    • Business plans
    • Marketing strategies

Your Obligation:

  • You can only use this confidential information for our platform.
  • You can't share it with anyone else.

Exceptions:

  • You are not obligated to keep confidential information that:
    • You already knew before using our platform.
    • Becomes public knowledge.
    • You get from someone else who can legally share it.
    • You develop yourself, without using our confidential information.
    • Is required to be disclosed by law.

17. Data Privacy

This section refers you to our comprehensive Data Privacy Policy, which outlines how we collect, use, and disclose your information when you use our Services, and when, why, and how you provide consent (for example, for Tutoring Session Recording, as mentioned in section 3.8). We encourage you to review this Policy carefully to understand our practices regarding your data.

18. No Guarantees

Using our platform is at your own risk.

  • We are not responsible for interactions with other users (Tutors, Students, Customers, or Affiliates).
  • We don't guarantee the information on our platform is accurate.
  • You are responsible for choosing your Tutor.
  • We don't guarantee a Tutor's qualifications or the quality of their services.

19. Limitation of Liability

Our Responsibility

·       We are not liable for any indirect or consequential loss or damage arising from your use of our platform. This includes, but is not limited to, loss of profits, data loss, or the cost of getting substitute services.

Financial Limits

·       Our total liability to you will not exceed the amount you paid us for the Services in the past one month.

Resolving Disputes

·       We will try to resolve any disputes with you individually.

20. Exceptions

Local Laws Apply

·       These Terms are subject to applicable laws in the UK and other territories. This means some of the limitations above may not apply to you depending on your local laws.

21. Using our platform internationally

Our platform can be accessed worldwide, but:

  • Products or services may not be available in all locations.
  • You're responsible for following local laws where you are.
  • Information may not be applicable outside the UK.

22. Withholding Funds

·       As mentioned in Section 14, if you violate our Terms, we may withhold any remaining funds in your account. This is to compensate us for the trouble caused by your breach.

23. Covering Our Costs

If you cause us legal trouble by violating these Terms, you agree to cover our expenses.

This includes things like:

  • Legal fees
  • Damages awarded by a court

Here are some examples of how you could cause us trouble:

  • Breaking the law while using our platform
  • Sharing false information
  • Violating someone else's rights

We’d prefer to use alternative dispute resolution (ADR) as an option before legal action. ADR is described in section 25.

Resolving Disputes with Other Users

If you have a disagreement with another user, you agree to resolve it directly with them. We are not responsible for those disputes.

Tutortech encourages users to first attempt to resolve disputes amicably through direct communication.

24. Resolving Disputes

24.1. For Users in the UK:

We want to resolve any issues you have with our platform fairly and efficiently. Here's how:

  • Contact Us First: If you have a complaint, please contact us first to see if we can resolve it informally.
  • Alternative Dispute Resolution (ADR): We encourage you to consider using an ADR scheme to resolve any disputes. The UK government website provides information on ADR: Alternative dispute resolution for consumers - GOV.UK (www.gov.uk).
  • UK Courts: If we can't resolve the dispute informally or through ADR, you can take legal action in the UK courts.

24.2. For Users Outside the UK:

The approach to resolving disputes may differ depending on your location. Please refer to your local laws for information.

25. Governing Law

25.1. These Terms and Your Local Laws

These Terms are governed by and construed in accordance with the laws of England and Wales. This means that a contract with Tutortech has been made and will be performed in England and Wales.

25.2. Your Local Laws May Offer Additional Protection

These Terms may not exclude any mandatory consumer rights applicable under your local laws.

26. Keep it Tutortech-Focused

Our platform connects Tutors and Students. It's not meant for:

  • Promoting other businesses or services.
  • Recruiting users away from our platform for other purposes (jobs, etc.).
  • Collecting user information without permission.

The TutorTech Platform must not be used to:

·       sell TutorTech Marketplace content outside the TutorTech Platform;

·       encourage users to bypass TutorTech payments, platform fees or access controls;

·       redirect buyers, Students, Parents, Customers or Tutors to off-platform services or content sales;

·       copy, scrape or reproduce Marketplace listings or content for use elsewhere;

·       use TutorTech to build or promote a competing marketplace without TutorTech’s written permission.

If you're unsure, just ask! We're happy to clarify if something is appropriate for our platform. Contact us at support@tutortech.co.uk.

27. Export Controls

Global Trade Rules

There are international rules about what can be exported electronically. To comply with these rules, users in certain locations may be restricted from accessing our platform.

What this means for you:

  • If you are located in a restricted region, you may not be able to access our platform.
  • You may encounter an error message when trying to sign up or use our services.

28. Headings for Information Only

·       The titles used throughout these Terms are for reference only. They don't affect the meaning of the terms themselves.

29. Complete Agreement and Keeping Things Fair

  • This is the whole agreement: These Terms, along with any changes we make and any additional agreements you make with us about the Services, form the complete agreement between you and Tutortech.
  • Fairness if parts are found invalid: If any part of these Terms is found to be invalid or unenforceable, that part will not affect the rest of the agreement, which will stay in effect.

30. Contact Us

Have questions about these Terms? Feel free to contact us at:

support@tutortech.co.uk